Customer Service Representative - State Farm Agent Team Member

Posted: 01/20/2026

Customer Service Representative - State Farm Agent Team Member

FULL TIME • SOLON - OH - 44139
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development
  • Flexible schedule
ROLE DESCRIPTION:
We are looking for an exceptional Customer service representative to join our team of Marilyn Anderson -State Farm Agent! Marilyn has been a State Farm agent for 42 years, and she is passionate about developing and shaping the next generation of insurance professionals. Join a hardworking team who is dedicated to making a difference in their community and is led by an agent who truly loves what she does.
 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions. 
  • Cross sell. 
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Must have or be willing to obtain an Ohio insurance license. 
Compensation: $35,000.00 - $60,000.00 per year